Privacy Policy

1. Information We Collect

We collect information you provide directly (name, email, workspace details), information generated through your use of the Service (conversations, contacts, messages), and technical data (IP address, browser type, usage patterns).

2. How We Use Your Information

We use your information to provide and improve the Service, send transactional emails (account verification, notifications), process payments, and respond to support requests. We do not sell your personal data to third parties.

3. Data Storage and Security

Your data is stored on secure servers provided by Supabase (PostgreSQL) and Vercel. We use industry-standard encryption in transit (TLS) and at rest. Access to your data is restricted to authorized personnel only.

4. Third-Party Services

We use the following third-party services: Supabase (database and auth), Stripe (payments), Resend (transactional email), and Vercel (hosting). Each has their own privacy policy governing their handling of data.

5. Customer Data

Data you collect from your own customers via the Claro widget or email integration is processed on your behalf. You are the data controller; we are the processor. You are responsible for ensuring you have the appropriate legal basis to process your customers' data.

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at hello@claro.app.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or via a notice in the product.

10. Contact

For privacy questions, contact us at hello@claro.app.